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| 1 |
If you want to check the partition for errors, which format switch should you use? |
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/A |
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/B |
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/C |
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/D |
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| 2 |
Which of the following files is not in SYSEDIT? |
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PROTOCOL.INI |
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SYS.INI |
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WIN.INI |
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AUTOEXEC.BAT |
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| 3 |
What is the first step to solving printing problems? |
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Change the spooler settings |
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Delete and reinstall the drivers |
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Use the Print Troubleshooter |
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Clean the printer |
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| 4 |
What is the command to upgrade Windows 3.1 to Windows 95? |
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Install |
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Setup |
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Upgrade |
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None of the above |
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| 5 |
You have a SCSI chain with a non-system hard disk on 001 and 110. When will a drive with the ID of 010 boot in relation to a normal boot process? |
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First |
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Second |
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Third |
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Fourth |
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| 6 |
What is the correct sequence to re-install all of your programs and operating systems, while deleting your old files? |
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FORMAT, FDISK, SYS C:, install operating systems and software |
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FDISK /S, FORMAT, install operating systems and software |
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FDISK, FORMAT /S, SYS C: /E, install operating systems and software |
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FDISK, FORMAT C: /S /C, CHKDSK /F, install operating systems and software |
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| 7 |
How many different primary modes will Windows start in? |
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1 |
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2 |
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3 |
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4 |
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| 8 |
If you are having problems with a piece of hardware, which if the following is the best fix? |
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Go to the Device Manager, look at the IRQs, DMAs, and memory addresses and see if any are conflicting. Delete the culprit, reboot, accept the new hardware if correct. |
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Decompile the driver and re-write it to your liking |
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Change the bus that they are in |
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Spray the contacts with denatured alcohol |
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| 9 |
In order for a hard disk to be bootable it must have what type of partition? |
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Passive |
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Large |
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Symmetric |
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Active |
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| 10 |
Windows 95 OSR2 (a.k.a. Windows 95B) will support hard disks larger than 2 gb because it uses a: |
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16-bit FAT system |
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32-bit FAT system |
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DoubleSpace |
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DriveSpace |
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| 11 |
You need to make a hard disk bootable but do not want to loose the data on the drive. What command can you use to accomplish this? |
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FDISK |
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FORMAT /S |
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SYS |
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SCANDISK |
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| 12 |
Most devices used with a PC require a: |
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Serial number |
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User interface |
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Device Driver |
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All of the above |
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| 13 |
Windows 95 Plug and Play will automatically track which resources of these devices? |
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IRQ settings |
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DMA settings |
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Base addresses |
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All of the above |
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| 14 |
To install a new device in Windows 95, a file is usually required that describes that device to the operating system. What type of file is required? |
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CNF |
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INF |
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COM |
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CFG |
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| 15 |
Which of the following would not cause a device in Device Manager to have a ! next to it. |
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The driver is operating normally |
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The device driver has failed to load properly |
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There is a resource conflict between that device and another one |
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The device driver is corrupted |
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| 16 |
What command in Windows 95 allows easy access to most of the text-based configuration files? |
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SYSEDIT |
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REGEDIT |
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EDIT |
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CONTROL PANEL |
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| 17 |
When modifying a WIN.INI file, a user deleted a line that they thought was causing a problem. Now Windows won't run at all. What would have been a better method for them to use to modify the suspect line in the configuration file? |
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Copy the entire file to another file name for backup |
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Re-install the operating system to correct the original problem |
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Comment out the suspect line rather than deleting it |
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FDISK the drive first |
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| 18 |
If you want to comment out a line in the WIN.INI, what character should you use? |
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: |
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; |
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# |
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! |
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| 19 |
In order to run older DOS programs it may be necessary to do what? |
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Edit the properties for the icon shortcut |
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Run Windows 95 in DOS mode |
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Set up a dual boot PC with Windows 95 and DOS |
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All of the above |
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| 20 |
To set up Windows 95 on a Microsoft network, what do you need to purchase? |
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A NIC and cabling |
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Network software |
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Windows NT Server 4.0 |
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All of the above |
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| 21 |
What can you do as a workaround to the "Incorrect DOS version" error? |
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Start up the compute with a boot disk that disables the VER feature |
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Enter the Setup utility to disable ROM shadowing |
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Use SETVER to disable the VER feature in BIOS |
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Use SETVER to report another version of DOS |
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| 22 |
How do you remedy the problem of a corrupt swap file in Windows 3.x? |
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Delete the PAGEFILE.SYS from the root directory and reboot the computer |
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Go to the 386 Enhanced section of the Control Panel and remove the swap file |
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Go to the Virtual Memory section of the Control panel and remove the swap file |
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Delete the PAGEFILE.TMP from the root directory and reboot the computer |
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| 23 |
What mode allows execution of some older MS-DOS applications that are not capable of running in Windows 95? |
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Real |
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Virtual Real |
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MS-DOS Compatibility |
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Protected |
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| 24 |
Which icon in the Control Panel do you use to create a Windows 95 startup disk? |
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System |
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Add/Remove Programs |
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Devices |
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You do not create a Windows 95 startup disk from the Control Panel |
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| 25 |
What can you do to fix a print spool that’s been stalling? |
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Restart the computer |
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Delete the print job |
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Stop and restart the printing service |
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Restart the print spooler |
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| 26 |
What is the most common cause of a printer printing garbled characters after being installed. |
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The print processor or print driver is not correct |
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The printer cannot handle the speed of the print job |
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The printer is set to uni-directional |
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The printer was not installed correctly |
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| 27 |
A user is having trouble with a new device on their Windows 3.1 computer. You need to quickly determine his system settings. Which is the quickest and most detailed means of gathering this information? |
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The Control Panel |
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CMOS Setup |
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MSD |
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File Manager |
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| 28 |
What can you do if you are infected with a boot record virus? |
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Run SCANDISK |
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Type FDISK/MBR |
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Run CHKDSK |
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Run FDISK /BR |
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| 29 |
What is the difference between the Windows-based Scandisk and the DOS based Scandisk? |
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The DOS version could not check for lost clusters |
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The Windows version can automatically fix problems |
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The DOS version could not fix cross-linked files |
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The Windows version can stop lost clusters before they happen |
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| 30 |
How can you configure a DOS application to use more memory? |
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Using the MEM command |
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Adjusting the shortcut for the application |
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Using the Control Panel |
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Specifying an entry in the Autoexec.bat |
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| 31 |
What is the most difficult virus to remove from a computer? |
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CMOS virus |
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Memory virus |
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FAT virus |
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Boot Sector virus |
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| 32 |
What is the easiest way to fix a startup or boot problem. |
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Inspect the boot sector |
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Rerun the Setup program that came with the operating system |
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Use the FDISK/MBR command |
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Repair the boot sector with the SYS command |
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| 33 |
What is the purpose of dynamic memory allocation? |
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To use just enough memory to boot your computer |
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To optimize the extended memory by paging it to disk |
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To give enough memory to applications, and take memory away when not needed |
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To assign memory addresses to device letters that do not have onboard memory |
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| 34 |
You are trying to run a DOS Application that frequently causes illegal operations errors. What should you do to get the application running correctly? |
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Modify the FILES= line in the CONFIG.SYS |
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Force the application to run in MS-DOS mode |
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Give the application more memory |
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Configure the application to use the Windows 95 swap file |
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| 35 |
Which utility can speed up the performance of your machine? |
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MSD |
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SCANDISK |
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DEFRAG |
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CHKDSK |
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| 36 |
Which type of virus may cause you to lose data? |
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FAT virus |
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CMOS virus |
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Boot Sector Virus |
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All of the above |
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| 37 |
You are attempting to run an older software package. You get the message "Wrong Windows Version". What is the problem? |
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Program is designed to run only in DOS |
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Program is designed to run on a different version of DOS |
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Program will only run on Windows 95 |
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Program cannot be used on this PC |
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| 38 |
You get the message "Error in CONFIG.SYS line 20". To correct this error, you should: |
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Check that the driver on line 20 is present |
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Remove the config.sys file |
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Run scandisk |
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Disregard error |
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| 39 |
When attempting to run Windows 3.1 you get a message saying, "HIMEM.SYS is not loaded". What file should you look in to see if HIMEM.SYS is loaded? |
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AUTOEXEC.BAT |
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CONFIG.SYS |
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COMMAND.COM |
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WIN.INI |
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| 40 |
A customer reports he cannot get out on the network in Windows 3.1. He saw some error flash by as the machine started. What is the problem? |
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Bad network card |
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Started in Safe mode |
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Started in Normal mode |
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Bad Autoexec.bat file |
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| 41 |
Computer viruses are: |
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Always destructive |
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Always hoaxes |
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May be destructive |
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Never hoaxes |
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| 42 |
In Windows 95, the settings for the system are entered where? |
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CONFIG.SYS |
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Registry |
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AUTOEXEC.BAT |
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SYSTEM.INI |
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| 43 |
A customer who just bought a computer from you yesterday calls frantically. He tells you the computer says he performed an illegal operation. What do you tell him? |
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Bring the computer in for repair |
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Choose OK and restart the program |
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Explain that he told the CPU to do something that the CPU can't do. Tell him not to do it again. |
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Tell him he's got a virus |
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| 44 |
Which of the following is not a Windows-based tool? |
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SYSEDIT.EXE |
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Control Panel |
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System General Properties |
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CHKDSK |
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| 45 |
What is the right context to correct and "incorrect version" error message and make a file named C:\Wrong, which is in version 6.0, think it is in DOS 6.22? |
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SETVER COMMAND.COM 6.22 C:\WRONG |
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SERVER.6.22 C:\WRONG |
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SETVER. C:\ WRONG 6.22 |
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SETVER. C:\WRONG /6.22 |
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| 46 |
You get a VFAT initialization failure in Windows 95. What should you not do? |
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Run the setup disk |
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Reboot with Safe Mode |
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Run Scandisk |
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Format hard drive |
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| 47 |
Which of the following are ways to make a startup disk with utilities on Windows 95? |
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Through the online help |
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Start | Settings | Control | Windows Setup |
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Format A: /s |
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Setup /U |
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| 48 |
On a Windows 95 machine, you find a spooler is stalled. What should you do? |
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Turn it back on through the Registry |
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Change the print driver to the correct one |
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File | Properties |Restart Printing from the Printer Window after highlighting the printer |
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Reboot and resubmit the print job |
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| 49 |
What is the best solution to the problem of having a bi-directional driver and printer, but a uni-directional cable? |
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Disable bi-directional printing in the CMOS |
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Disable bi-directional printing in the printer setup |
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Disable bi-directional printing in the printer itself |
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Get a bi-directional cable and install it |
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| 50 |
Device driver HIMEM.SYS is: |
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an expanded memory manager |
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an extended memory manager |
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a paging memory manager |
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an HMA manager |
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