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| 1 |
What is the most important thing to remember about FDISK? |
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Not to use the MBR switch on older machines with drivers larger than 540mb |
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That your needed data is backed up |
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To format the disk after using it |
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To run SYS C: |
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| 2 |
You suspect errors on a Workgroup for Windows (WFW) dual boot Windows 95B machine. Which of the following should not be run from WFW? |
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CHKDSK |
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SCANDISK |
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DEFRAG |
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MEMMAKER |
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| 3 |
You have just installed a new piece of hardware. You boot up and Windows 95 detects a conflict. What program is automatically started? |
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Conflict troubleshooter |
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Device Manager |
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Hardware Wizard |
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Safe Mode |
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| 4 |
How do you get into the Registry in Windows 95? |
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Reg.exe |
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Regedit.exe |
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REG32.exe |
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Winreg.exe |
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| 5 |
In Windows 95, the concept of giving one program memory when needed, while taking it away from another is: |
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32-bit Memory addressing |
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Plug and Play |
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Dynamic Memory Allocation |
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Static Memory Allocation |
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| 6 |
You are troubleshooting a PC by using your own boot disk that you carry in your service kit. After booting from that floppy disk, you change directory to C:\DOS and try to run a DOS command. You receive the error "Incorrect DOS version." What is the cause of this? |
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A virus has infected the C:\DOS directory |
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The boot sector of your floppy disk is corrupted |
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The version of DOS on the customers PC is different from the one on your boot floppy |
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MSDOS.SYS is corrupted on the customers PC |
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| 7 |
A customers PC keeps getting an "out of environment" error. He cannot run specific programs because of this. What line can you add to his config.sys to correct the problem? |
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COMSPEC=C:\DOS\COMMAND.COM |
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SHELL = C:\DOS\COMMAND.COM /P /E:1024 |
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SHELL = C:=DOS\COMMAND.COM /E:512 |
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None of the above |
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| 8 |
The most likely cause of the error "Bad or missing comand.com" is which of the following. |
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The boot sector has been destroyed by a virus |
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Command.com has been deleted from the hard disk root |
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The C:\DOS directory contains a different version of DOS than the Root DOS files |
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None of the above |
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| 9 |
You are working on a customers Windows 3.x PC. You have just upgraded the video card and driver. When you try to restart Windows you get the following error message, "Unable to initialize the display adapter." Windows will no longer run. How can you correct this problem? |
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From a DOS prompt edit the C:\Windows\WIN.INI file with text editor |
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From a DOS prompt edit the C:\Windows \system.ini file with a text editor |
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From the C:\Windows directory, run setup, then change the display adapter type |
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None of the above |
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| 10 |
In order for Windows 95 to correctly load HIMEM.SYS which line must be located in the CONFIG.SYS file? |
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DEVICE=C:\WINDOWS\HIMEM.SYS |
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DEVICE=HIMEM.SYS |
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DEVICE=C:\WINDOWS\COMMAND\ HIMEM.SYS |
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None of the above |
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| 11 |
A customer calls and complains that his Windows 95 PC is running in safe mode. He has just added a new device to the system. What could be the cause of the problem. |
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The customer has inadvertently installed a virus on his system. Run an anti-virus program to correct the error |
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The customers WIN.INI configuration file has been corrupted |
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Windows cannot load a critical device driver and has automatically started in safe mode |
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None of the above |
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| 12 |
Windows 95 reports a bad or missing command.com. What could be the cause of this error? |
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A path statement in the autoexec.bat has been added that does not include c:\Windows\command in the path |
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The COMSPEC line in the CONFIG.SYS is incorrect |
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The SHELL command line in the CONFIG.SYS does not point to the correct path for COMMAND.COM |
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All of the above |
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| 13 |
You need to enable bi-directional support for a new printer you are installing in a Windows 95 based PC. Where would you enable the bi-directional support for the parallel port? |
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Windows Control Panel | System |
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The Printers folder |
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The Print Troubleshooting wizard in Help |
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The PC CMOS setting | peripheral device settings |
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| 14 |
After changing the settings for a printer port from SPP to ECP or EPP what should be done to ensure Windows 95 recognizes the new features properly? |
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Use the Add New Hardware applet to update the port settings |
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Edit the Registry to change the port settings |
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Edit the Win.ini file to update the port settings |
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Reinstall Windows 95 |
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| 15 |
You have a customer who calls you to ask for help with his Windows 95 PC. He has just gotten the message "PAW4.EXE has performed an illegal operation and will be shut down". What should you advise the customer to do first? |
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Reboot the system and see of the problem continues |
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Reinstall the application |
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Call the application vendors technical support line |
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Call the Microsoft technical support line |
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| 16 |
If you suspect that the hard disk has some corruption of files on it, what is the best thing to do first to try to correct the problem? |
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Run the FDISK utility |
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Format the hard disk |
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Perform a low level format on the drive |
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Run the scandisk utility |
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| 17 |
Which of the following is not true regarding e-mail? |
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The messages can be stored temporarily on many different computers over the course of their journey |
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E-mail takes less time to deliver than regular postal e-mail |
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E-mail can be assigned a priority just like postal mail |
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E-mail must maintain a connection to the destination computer while the message is being sent |
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| 18 |
The following text is an example of what?
div.Offscreen { display:none }
span.Offscreen { display:none }
span.BulletNumber { font-size: x-large; font-weight: bold ; color: #66ccff }
span.BulletText { font-size: x-small; font weight; bold; letter-spacing: -1pt; text align: \center}
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HTTP |
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HTML |
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A mime e-mail attachment |
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An e-mail header |
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| 19 |
MGET, APPEND, LCL, AND MKDIR are examples of what? |
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HTTP remote copy utilities |
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HTML based metafiles |
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FTP commands |
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Telnet commands |
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| 20 |
What is used to resolve a name such as such as comptia.com to an IP address? |
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Domain Resolving Protocol |
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Domain Name Service |
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Domain Resolution Service |
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Domain Name Resolution System |
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| 21 |
Which of the following is not correct when configuring your internet connection? |
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Receiving TCP/IP configuration from a server when you dial into the ISP |
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Using the modem manual to find your unique address for your computer on the internet |
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Manually configuring your software from settings received from your ISP |
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Having your modem configured with the TCP/IP protocol |
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| 22 |
Your boss asks you to do some research on connecting workstations at the firm to the Internet. There are 15 users on the network. What is the most logical type of connection in this situation? |
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Modems for all 15 users on their individual workstations |
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A private bank of modems called a modem pool |
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One 56.6 direct dial phone line |
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A high speed T1 line |
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| 23 |
Which of the following are possible when accessing the files that your DOS computer has shared on the network? |
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Reading a document |
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Adding a file |
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Deleting a file |
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All of the above |
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| 24 |
You are having trouble accessing the internet on your computer. Which of the following do you not have to check in order to get the connection up and running again? |
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The IP address of your computer |
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The modem speed |
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The hardware (physical) address of your computer |
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The protocol being used for the connection |
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| 25 |
Which of the following is not common with both network adapter cards and modems? |
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They both usually have IRQ's that need to be configured |
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You can figure parity on both |
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You can figure parity on both |
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You can figure parity on both |
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| 26 |
What is the difference between configuring a network card in Windows 3.x and Windows 95? |
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The card will need special hardware address added when used with Windows 3.x |
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The card does not require an IRQ or I/O address when used in Windows 3.x |
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The card does not use any resources when used with Windows 95 |
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None of the above |
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| 27 |
You have just purchased a new modem for your computer so you can access the Internet. What software would you not need to install before you can begin cruising the internet? |
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Modem Driver |
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Serial port driver |
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Protocol Software |
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Networking software |
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| 28 |
The Domain Name Service (DNS) is used to resolve domain names to ____________ that the computer is able to understand. |
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NetBIOS names |
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WINS names |
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IP addresses |
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Hardware addresses |
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| 29 |
You have just configured a users dialup connection for her computer at work. The modem is working correctly, and you have her to enter the phone number for her internet service provider. She calls you back a few minutes later saying the number dials, but she doesnt hear the computer connecting. What is most likely the problem? |
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She has not configured auto dial which will begin communicating with the computer once the remote phone answers. |
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She does not have the correct modem speed set |
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She may not be dialing 9 first to get out of the office |
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The connection cannot initialize, because TCP/IP has not been configured correctly |
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| 30 |
To map a drive on the host computer to the client computer in Windows 95 you can: |
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Right click the Network Neighborhood |
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Left click the Network Neighborhood |
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Choose Tools in the Windows Explorer |
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Both A and C |
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| 31 |
A customer says when he uses the computer and modem in his office, the modem drops at irregular intervals. The customer does not have call waiting on the line. When you test it in your office it performs the same way. What is the probable source of the problem? |
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Bad Modem |
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Call waiting not deactivated |
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Bad cable |
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Virus |
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| 32 |
Say that you want to share out your phone directory to people to be able to open and print, but you do not want them to delete or change it. What privileges do you assign? |
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No access |
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Read |
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Write |
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Delete |
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| 33 |
If you connect two computer together, which of the following can be true? |
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One is a client and one is a server |
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Both can be clients and servers |
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None of the above |
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All of the above |
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| 34 |
Which of the following can be a shared devices? |
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Modem |
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Printer |
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Scanner |
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All of the above |
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| 35 |
Which of the following operating systems are capable of connecting to a shared device? |
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DOS |
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WFW |
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Windows 95 |
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All of the above |
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| 36 |
Which of the following are necessary to be on a network? |
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Network card |
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Network card drivers |
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Network protocol installed |
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All of the above |
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| 37 |
What are the ways to share a file on Windows 95? |
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Through My Computer and Windows Explorer |
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Through the Control Panel and the Network applet |
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FTP |
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None of the above |
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| 38 |
To connect your PC to a Network you will need a: |
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A 32-bit operating system |
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Network interface card |
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Serial port |
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USB port |
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| 39 |
To install a network card you may need which resources to be available in the client PC? |
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IRQ |
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Base memory address |
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DMA channel |
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All of the above |
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| 40 |
To set up dial up networking in Windows 95, which desktop icon would you click to begin setting up communications to an ISP? |
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The Internet |
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My Computer |
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Network Neighborhood |
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None of the above |
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| 41 |
10base2 is specification for: |
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50baseT |
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10base5 |
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T-base100 |
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50base10 |
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| 42 |
What is the maximum length of thick Ethernet cable before a signal booster is needed? |
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1000 feet |
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500 meters |
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1000 meters |
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500 feet |
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| 43 |
You just bought a new video card. What is an important question to answer before installing? |
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Monitor type |
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Available IRQ's |
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Type of bus |
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CPU speed |
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| 44 |
How long should you wait for the CRT to discharge before opening the case? |
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60 minutes or more |
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A few minutes |
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30 minutes |
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A few seconds |
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| 45 |
What's the difference between ESD and EMI ? |
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EMI does not cause damage |
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ESD is recoverable |
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EMI is recoverable |
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ESD does not cause damage |
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